Playa Hotels & Resorts announced the Playa Safe Stay initiative on May 4, 2020. In direct response to the COVID-19 pandemic and elevated guest expectations, Playa Safe Stay focuses on preventive antiviral measures, reassuring guests with confidence that only Hyatt or Hilton can deliver and bringing key sectors of the travel industry together for solutions.

VIEW THE PLAYA SAFE STAY FAQs

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  • Reduced Contact Arrival
    Protective glass shields protect guest and associate interactions
  • Personal Protection Equipment (PPE)
  • High-Touch Sanitization
  • Luggage
  • Transportation
  • Contactless Farewell

60% of travelers now put hotel brand familiarity as the most important factor for their next vacation stay....Trust your choice.


As part of Playa Safe Stay, all Playa brands including Alltra by Wyndham, Jewel Resorts and Sanctuary Cap Cana have implemented new measures to increase safety and hygiene such as innovative cleaning standards and strict physical distance guidelines. In addition to protocols established by sister-brands Hyatt and Hilton, these brands have also adapted new cleaning and disinfection procedures, service methodology and safety protocols in line with the recommendations of leading industry experts, the World Health Organization and local governments. Guests can have peace of mind when choosing any Playa resort, knowing each one is strictly adhering to updated policies and procedures that meet the highest sanitary standards.

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